Warranty Information

At Medical Points Abroad, we stand behind the quality and durability of our products. We are committed to ensuring our customers have the best experience with our first aid kits and medical supplies. Below you will find the details of our warranty policy.

Warranty Coverage

We offer a comprehensive warranty that covers material or manufacturer defects for the product’s practical lifetime. This warranty assures you that our products will be free from defects in materials and workmanship under normal use.

What is Covered:

  • Material defects
  • Manufacturing defects

What is Not Covered:

  • Normal wear and tear
  • User modifications
  • Misuse or abuse of the product
  • Accidental damage

Replacement Medications

We understand the importance of having up-to-date medications in your first aid kit. If a kit’s medications expire, the original purchaser can get replacement medications, provided that proof of purchase is supplied.

To request replacement medications:

  1. Ensure you have your proof of purchase.
  2. Contact our customer service team at support@mpasupply.com.
  3. Provide the necessary details and proof of purchase.
  4. Our team will guide you through the process of obtaining your replacement medications.

How to Make a Warranty Claim

If you believe your product has a material or manufacturer defect, please follow these steps to make a warranty claim:

  1. Contact Us: You can reach our customer service team at support@mpasupply.com.
  2. Provide Details: Be ready to provide details about the defect, proof of purchase, and any relevant photographs to help us assess the issue.
  3. Return Instructions: Our team will provide instructions on returning the defective product if necessary.
  4. Assessment: Our team will assess the defect once we receive the product.
  5. Resolution: If the defect is covered under our warranty, we will repair or replace the product at no additional cost to you.

Important Notes

  • This warranty applies only to the original purchaser and is not transferable.
  • The practical lifetime of our products is determined by the typical usage expected for the specific product.
  • We reserve the right to determine whether a product has experienced normal wear and tear, misuse, or accidental damage.

Contact Us

For any questions regarding our warranty policy or to initiate a warranty claim, please contact us:

  • Email: support@mpasupply.com

We are dedicated to providing high-quality products and exceptional customer service. Thank you for choosing Medical Points Abroad for your medical supply needs.